Effective Date: 19-12-2025

At Urban Hustler, we aim to deliver your orders quickly, safely, and reliably. Please read our shipping policy below to understand timelines, charges, and delivery details.

This policy applies to all orders placed on urbanhustler.in.

1. Order Processing Time

• All orders are processed within 24–48 business hours after confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During sales, new launches, or high-volume periods, processing may take slightly longer.

2. Shipping Locations

• We currently ship across India.
• Delivery is available to most serviceable PIN codes.
• Remote or non-serviceable locations may require additional time.

3. Delivery Timeframes

Estimated delivery timelines after dispatch:

• Metro Cities: 3–5 business days
• Tier 2 & Tier 3 Cities: 4–7 business days
• Remote Locations: 6–10 business days
  
  Delivery times may vary due to courier delays, weather conditions, or unforeseen circumstances.

4. Shipping Charges

• Shipping charges (if applicable) will be clearly mentioned at checkout.
• Any promotional free shipping offers will be displayed on the website.
• Shipping fees are non-refundable once the order is dispatched.

5. Order Tracking

• Once your order is shipped, you will receive a tracking link via SMS or email.
• You can track your shipment in real time using the provided link.

6. Delayed or Failed Deliveries

If your order is delayed:

• Please allow an additional 24–48 hours beyond the estimated delivery time.
• If the delay continues, contact our support team for assistance.

If delivery fails due to incorrect address or unavailability of the customer:

• The order may be returned to us.
• Re-shipping charges may apply.

7. Damaged or Tampered Packages

If you receive a package that appears damaged or tampered:

• Please do not accept the delivery if possible.
• If already accepted, inform us within 48 hours of delivery.
• Share clear photos of the package and product for verification.

8. Address Accuracy

• Customers are responsible for providing a complete and accurate shipping address.
• Urban Hustler is not responsible for delays or non-delivery due to incorrect address details.

9. International Shipping

• Currently, we do not offer international shipping.
• This may be introduced in the future — stay tuned.

10. Customer Support

For any shipping-related questions or concerns, contact us:

📧 care@urbanhustlers.in
📱 WhatsApp: +91 70221 33209

Our team is happy to help.

11. Policy Updates

Urban Hustler reserves the right to update or modify this Shipping Policy at any time.
Any changes will be reflected on this page.