Effective Date: 19-12-2025

At Urban Hustler, we want you to love what you wear. However, if you need to return or exchange a product, please read this policy carefully to understand your rights and how to proceed.

This policy applies to all purchases made on https://urbanhustler.in or through official Urban Hustler channels.

1. Returns & Exchanges Window

• You may request a return or exchange within 7 days from the date you receive your order.
• All return/exchange requests must be submitted within this period.
• After 7 days, we are unable to accept returns or exchanges. (BLUORNG)

2. Eligibility Conditions

To qualify for a return or exchange:

✔ The product must be unused, unwashed, and in original condition.
✔ All original tags, labels, and packaging must be intact.
✔ Proof of purchase (order number or invoice) must be provided.
✔ The item must not be damaged due to customer misuse. (BLUORNG)

3. What Can Be Returned / Exchanged

Eligible for return or exchange:

• Size mismatch
• Defective or damaged items (verified by our quality team)

Not eligible:

• Products that are worn, washed, altered, or missing tags
• Items damaged due to misuse after delivery

4. How to Initiate a Return / Exchange

1. Contact us via email at care@urbanhustlers.in or WhatsApp at +91 70221 33209 within 7 days of delivery.

2. In your message, include:

   • Order number

   • Reason for return/exchange

   • Photos showing the product and tags

3. Our team will review your request and share next steps. (BLUORNG)

5. Return Shipping

• For exchanges due to size or defect, we will guide you on the return process.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Original shipping charges are non-refundable.

6. Exchange & Refund Options

Exchange

• If approved, you may exchange for the same product in a different size (subject to availability).
• Exchanges will be processed once the returned item is received and inspected.

Refunds

• Refunds will be issued as store credit or promo code equal to the value of the returned item.
• Cash refunds or refunds to the original payment source are not generally offered.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

✔ Notify us within 48 hours of delivery.
✔ Email photos of the issue to care@urbanhustlers.in.
✔ We will arrange a replacement or store credit once the issue is verified. (BLUORNG)

8. Timeframes

• Returns and exchanges are typically completed within 7–10 business days of receipt of the returned item.
• Store credits or promo codes are issued once the product passes quality inspection.

9. Conditions of Use

By placing an order with Urban Hustler, you agree that:

✔ You have read and understood this policy.
✔ You will comply with these terms when requesting a return or exchange.

10. Help & Support

If you have questions about returns or exchanges, contact our team:

📧 care@urbanhustlers.in
📱 WhatsApp: +91 7022133209

11. Policy Updates

We may update this policy from time to time. The latest version will always be posted on our website.